Mobile Phones on Orange, 3 and T-Mobile

Authorised direct dealers

What makes us different? About us and our history.

SurePassMobiles.co.uk is the online division for Intek Communications Ltd, specialising in the £ Network's products and services. Intek is an independent £10 Million turnover company which has traded for nearly 10 years and has established 30 retail stores across the UK. We have many fantastic "Web Only" deals that you will not find in our stores, with FREE next day delivery and FREE insurance for the first month.

Our UK based websales staff are highly experienced in mobile phone sales professionals and are ready to take call today - no pressure just friendly advice and top customer service!

Our Cashback, free gift offers and our Customers.

At SurePassMobiles.co.uk, we offer the very highest levels of customer service in a marketplace and we base this on trust and integrity. We guarantee to provide excellence in service and will fulfill our promises to you.

Our approach is different - We think of our customers as our "lifeblood" and we certainly do not take for granted the trust they place in us when they choose us for a mobile phone. Our customers are our business.

How to claim your free / discounted line rental offer.

We believe in offering deals which are transparent and easy to follow. This results in a simple process for you to follow and happier customers for us!

With any "half price" or "free" line rental deal it is important to remember you will still pay the normal monthly charge to the network for the tariff you have chosen. We will pay you via cheque or direct credit that, once fully claimed, will equal the line rental offer advertised over the life of the contract you have with the network.

12 Month free or half price line rental offers – Claim at month 6, 9 and 12.

18 and 24 Month free or half price line rental offers – Claim at month 6, 9, 12, 15 and 18.

Simply send us a copy of your airtime bill within 60 days of the billing date with the voucher supplied and we will issue a cheque each time within 5 working days.

How do i claim the line rental or gift offer?

For "Automatic Cashback" NO CLAIM IS REQUIRED. We will automatically send you a cheque for the amount offered, after 28 days from the date of connection.

For Free Gifts (X-Box, Nintendo Wii etc), one claim required within 60 days of connection. Simply send in the voucher supplied "with a VALID proof of address and identity and we will despatch the goods within 3 days subject to stock and availability.

Fair Play.

To keep our deals competitive, we keep administration to an absolute bare minimum and all it requires is for you to simply ensure claims are submitted correctly. We are confident that you will not experience any problems as all our cashback and redemption promotions meet the network's recommended guidelines.

There are some important points to remember about our offers which you must read:

• All offers are subject to your account with the network being kept in good order (payments on time etc) and you fulfiling the minimum contract term as agreed at the point of purchase.
• All claims MUST be submitted within the requested validity periods which are clearly shown on the claim form supplied. If a claim is received after the 60 day deadline this will render the claim null and void.
• We recommend you send you claims by recorded delivery, we cannot accept respolsibility for claims by other method being lost in transit.

Safe and Secure - 128bit payment encryption:

Our secure system processes transactions using the very highest level of 128 bit encryption technology available today. This ensures your credit card account number and other account details cannot be viewed, intercepted or altered in any way whatsoever. The card transaction is made remotely by a bank appriced payment gateway using the very latest 3D secure technologies which means your card details are not stored in anywhere on our systems, and are not visible to any members of our staff. A padlock symbol will appear in the bottom of your browser when you enter the payment section, this indicates a secure, encrypted payment environment between you and our UK based payment gateway. When the transaction is complete, you will then be passed backed to us where the result of your payment is displayed in your browser. Endorsed by the Major UK banks and card issuers, this is the safest form of buying online and we want you to be rest assured we take your card security very seriously. To ensure a successful transaction, please enter your address exactly how it is printed on your card issuer's statement - We will not process your order until we are able to match this 100% with your bank. All goods are only sent to the registered cardholders address or your place of business*, this protects you and us against fraudulent use of your card - We make no exceptions. *Deliveries made to a work address require identification and are made at our discretion.

	100% Satisfaction Guaranteed
	If there is any aspect of your claim you do not understand or need assistance, please call the Web Sales Manager on 07791 008997
	We are here to help!